Frequently Asked Questions (FAQ)

Welcome to Coral Case! We’re here to answer your most common questions about our waterproof and rugged phone cases.

About Our Cases

Q: Are Coral Cases fully waterproof?
A: Yes — Coral Cases are IP68-rated, meaning they are waterproof, dustproof, and snowproof. They can be submerged in water up to 2 meters for up to 30 minutes.

Q: Will Coral Cases work with my tempered glass screen protector?
A: Most standard tempered glass protectors will fit under the case without issues. We recommend using a slim, flush-fitting protector to avoid potential lifting from the case’s edges.

Q: How bulky are Coral Cases compared to other brands?
A: Our cases are designed to balance rugged protection with a streamlined profile. They are slimmer than traditional OtterBox Defender cases but thicker than slim or commuter cases due to their full-seal waterproof design.

Q: Is there a tether tie hole on the case?
A: Yes! Coral Cases include a built-in tether tie hole near the bottom of the frame, making it easy to attach a wrist strap or lanyard for extra safety during outdoor or water use.

Q: Do the cases affect camera quality?
A: No — the cases use a high-clarity scratch-resistant lens cover that protects your camera while maintaining crisp photo and video quality.

Device Compatibility

Q: Which devices are supported?
A: Coral Cases are available for a range of devices, including iPhone, Samsung Galaxy, and Google Pixel models. Please check the product page for the exact model compatibility before ordering.

Q: Will all buttons and ports still work?
A: Yes — Coral Cases are fully functional with responsive button covers and precise cutouts for charging, speakers, and microphones.

Ordering & Shipping

Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days and shipped with standard or express options. Delivery times vary by region — please see our shipping page for details.

Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping rates and delivery times will appear at checkout.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email so you can follow your parcel’s journey.

Returns & Warranty

Q: What is your return policy?
A: If you’re not satisfied, you can return your case within 30 days of delivery for a refund or exchange, as long as it is unused and in original packaging. Please visit our Returns page for step-by-step instructions.

Q: Is there a warranty?
A: Yes — Coral Cases come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team.

Support & Contact

Q: How can I reach customer support?
A: You can contact us any time through our contact form, by email at admin@coralcase.com.au, or via live chat during business hours.

Q: Where is Coral Case located?
A: We are proudly based in Australia and serve customers worldwide through our online store.

If you have any other questions not listed here, please don’t hesitate to contact us — our team is always happy to help!