Refund and Returns Policy

Return and Refund Policy for Mobile Phone Cases

At CORAL CASE, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes returns and refunds are necessary, and we want to make this process as seamless as possible for you. Please read our Return and Refund Policy carefully to understand your options and obligations when returning a mobile phone case purchased from us.

1. Returns

We accept returns within 14 days of the original purchase date. To be eligible for a return, your mobile phone case must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by proof of purchase, such as a receipt or order number.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

3. Exchanges

If you receive a defective or damaged mobile phone case, please contact us immediately at support@coralcase.com.au We will gladly exchange it for a new one of the same model, provided it meets our return criteria, we’ll be responsible for the return shipping.

4. Non-Refundable Items

Please note that certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Personalized or customized mobile phone cases

5. Shipping

You will be responsible for paying for your shipping costs when returning your mobile phone case. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. How to Initiate a Return

To initiate a return, please contact us at support@coralcase.com.au to obtain a return authorization. Once authorized, please securely package your mobile phone case and ship it to:

CORAL CASE PTY LTD

12 Tarton Road, Holden Hill, SA 5088

Please ensure that the return package is adequately protected to prevent damage during transit.

7. Condition of Returned Items

We reserve the right to refuse returns that do not meet our return criteria. If your mobile phone case is returned in unsatisfactory condition, we may reject the return or deduct a restocking fee from your refund.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at support@coralcase.com.au. Our customer service team is available to assist you and address any concerns you may have.

Policy Updates

We reserve the right to update or modify our Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

By purchasing CORAL CASE, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing CORAL CASE for your mobile phone case needs. We appreciate your business and strive to provide you with the best shopping experience possible.