Coral Case Warranty Policy

 

Coral Case Warranty - Protection You Can Trust

At Coral Case, we design premium phone cases and accessories to protect your devices every day. We stand behind the quality of our products, and our warranty is here to give you confidence with every purchase.

If you experience an issue with your Coral Case product, our warranty process is simple, fast, and hassle-free.

What Does the Coral Case Warranty Cover?

The Coral Case Limited Warranty covers manufacturing defects in materials and workmanship under normal personal use.

Our warranty applies to eligible products purchased directly from coralcase.com.au or from an authorized Coral Case retailer.

The warranty covers defects such as:

• Manufacturing defects

• Faulty materials

• Faulty workmanship

• Product failure under normal intended use

The warranty does not cover:

• Accidental damage

• Misuse or abuse

• Drops, impacts, or improper installation

• Normal wear and tear

• Cosmetic scratches or discoloration from regular use

• Damage caused by modifications or unauthorized repairs

• Damage caused by exposure to chemicals, excessive heat, or extreme conditions

Warranty Period

Warranty coverage varies depending on the product purchased.

A Limited Lifetime Warranty means the product is covered against manufacturing defects for as long as Coral Case continues to manufacture that product, subject to the terms and conditions of this policy.

How to Submit a Warranty Claim

If you believe your product is covered under warranty, simply contact our support team.

Please provide:

• Your order number

• Full name

• Email address

• Photos of the damaged product

• A brief description of the issue

In some cases, we may request:

• Proof of purchase

• Additional photos

• Return of the damaged product for inspection

Please do not dispose of your product until your warranty claim has been completed.

What Happens After You Submit Your Claim?

Our team will review your warranty request within 2–5 business days.

If your claim is approved, we will:

• Replace the defective product with the same item whenever available.

• If the original product has been discontinued, we may provide an equivalent replacement of equal value.

• Send tracking details once your replacement has been dispatched.

If additional information is required, our customer support team will contact you.

Shipping & Handling

If your warranty claim is approved:

• Replacement products are provided free of charge.

• Customers may be responsible for shipping, handling, or applicable taxes depending on their location.

• Shipping costs are non-refundable.

Proof of Purchase

To process your warranty claim efficiently, we may require:

• Original order number

• Purchase confirmation email

• Receipt from an authorized Coral Case retailer

Claims without sufficient proof of purchase may be declined.

Products Purchased from Authorized Retailers

If your Coral Case product was purchased through one of our authorized retail partners, you are still eligible for warranty coverage provided:

• The product is genuine.

• The warranty period has not expired.

• Valid proof of purchase is provided.

Warranty Exclusions

The Coral Case Limited Warranty does not cover:

• Lost or stolen products

• Damage caused by accidents

• Intentional damage

• Water damage (unless specifically stated)

• Improper installation

• Products altered or modified

• Products purchased from unauthorized sellers

• Clearance, final sale, or refurbished products (unless otherwise stated)

Replacement Availability

While we always aim to replace your original product, availability may vary.

If your product is:

• Discontinued

• Out of stock

• No longer manufactured

Coral Case reserves the right to replace it with a comparable product of equal or greater value.

Warranty Limitations

Our warranty is limited to replacement of the defective product only.

The Coral Case warranty does not cover:

• Damage to mobile phones or other electronic devices

• Data loss

• Loss of business

• Consequential or incidental damages

• Costs associated with device repairs

To the maximum extent permitted by Australian Consumer Law, Coral Case's liability is limited to replacement of the product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.

Nothing in this Warranty Policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

Frequently Asked Questions

Does Coral Case offer a lifetime warranty?

Many Coral Case phone cases are covered by a 1 Warranty against manufacturing defects. Warranty periods vary depending on the product category.

What does the warranty cover?

Our warranty covers defects in materials and workmanship that occur during normal use. It does not cover accidental damage, misuse, or normal wear and tear.

How do I make a warranty claim?

Simply contact our Customer Support team with your order number, photos of the damaged product, and a description of the issue.

Will I need proof of purchase?

Yes. We may request your receipt, order confirmation, or other proof of purchase before approving your warranty claim.

How long does the warranty process take?

Most warranty claims are reviewed within 2–5 business days.

Once approved, replacement orders are typically dispatched within a few business days.

Can I receive a refund instead of a replacement?

Our warranty generally provides a replacement product rather than a refund. However, your rights under Australian Consumer Law remain unaffected.

What if my product is discontinued?

If the original product is unavailable, we will provide a comparable replacement product of equal or greater value whenever possible.

Can I claim warranty if I purchased from another retailer?

Yes, provided the retailer is an authorized Coral Case reseller, and you can provide valid proof of purchase.

Need Help?

Our Customer Support team is always happy to assist with warranty questions, product issues, or replacement requests.

Please contact us through our website's Contact Us page and include your order number along with photos of the product so we can assist you as quickly as possible.

Thank you for choosing Coral Case-premium protection backed by reliable support.